Working Schedule : Full-Time
POSITION DETAILS
Job Qualifications:
- Bachelor’s Degree in Education, Communication, or Social Work (or related fields).
- Minimum 3 years of experience in family or community relations within an educational environment.
- Strong communication and interpersonal skills, with the ability to manage sensitive situations.
- Experience in event planning, program coordination, and family outreach.
- Ability to work collaboratively with teachers, administrators, and support staff.
- Proficiency in using digital communication tools, such as school management systems and social media platforms.
Job Details:
- Serve as the primary contact for family inquiries, including operations-related feedback, school policies, and student services like the school bus, student care and others
- Assist families in accessing resources such as student support, school bus services, and extracurricular programs. Resolve family concerns and collaborate with staff for interventions.
- Coordinate logistics for family-related services, such as school bus and student care scheduling, and address any service-related concerns promptly.
- Maintain records of family engagement, including service requests and feedback, and prepare reports for the Management.
- Design outreach initiatives and family support programs to enhance parent engagement, strengthen home–school partnerships, and increase overall family satisfaction.
- Provide administrative support to school operations, including handling parent documentation, preparing communication materials, organizing meetings or events, and assisting with school-wide activities.
- Support the planning and execution of events involving parents and students (e.g., orientations, workshops, celebrations), ensuring clear communication and smooth coordination.
- Liaise with internal departments to ensure consistent, timely, and accurate dissemination of information to families.
- Conduct Student’s Satisfaction Survey and Parent’s Satisfaction Survey during mid-year and year-end.
- Monitor and record all parent’s feedback in all channels.